The Trials and Tribulations of the (Not So) Quick Pass #wtfUX

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The Trials and Tribulations of the (Not So) Quick Pass #wtfUX

September 29, 2015

Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

As reader Ben Mackie points out: “The North Carolina toll website is maddening. They give you five different dollar amounts and they don’t store your CC/preferred payment method”

North Carolina Quick Pass website screengrab

This is already confusing

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By Josh Tyson | UX Magazine

             

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Author: Josh Tyson | UX Magazine

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2017-06-07T08:20:24+00:00