Machines in the front, hominids in the back.
The promise of Amazon’s new futuristic convenience store is no line, no wait and, frankly, little to no human interaction. But for now, the machines still need some help from our species.
Recode has learned that Amazon has staff on call behind the scenes to assist the computer vision system that is supposed to detect which items a shopper pulls off a shelf and carries out of the store.
An Amazon spokesperson confirmed the setup and said that Amazon staff is asked to help out when the system used in the new Amazon Go store can’t make a determination.