A lot of regular Mac and iOS users assume there’s some kind of magic they’re missing in running their devices and troubleshooting problems. I would like to assure you that those who have spent their professional lives digging into the innards of OSes and diagnosing problems encounter the very same issues you do. We may have more tricks up our sleeves, but we’re not immune.

My wife broke the corner of the screen of her iPhone SE recently, and at the time, the Apple Store backlog was so high, it would take a week before she could get an appointment. A little tape helped keep the screen together. Then, one morning, we awoke to her phone’s alarm not just playing a jingle but also producing loud static at the same time. Restarting the phone solved the problem, but it seemed like a Sign from On High, and she was able to schedule a Genius Bar appointment the same day.

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