By Glenn Fleishman

After my third credit-card number was stolen this year, I had to make the rounds of recurring payments to get them changed. But I hit a snag. I had used Apple’s in-store iPhone Upgrade Program to purchase my iPhone 6s, which is handled by Citizens One. But even though I ostensibly should have had loan information somewhere, I couldn’t find a digital or print copy of any of it.

Stranger still, that iPhone doesn’t show up as an Apple Store purchase in my account, even though everything else I’ve bought from Apple online and in an Apple Store is listed. I visited Apple’s site to find more information, and there’s none there, either. I called an Apple Store help number listed on the site, went through phone trees, and when I answered legitimately, the tree said it couldn’t help me and hung up. I tried a few paths with the same result.

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Read more here:: How to change payment methods for an iPhone Upgrade Program loan