After months of investigating, the company says there was nothing wrong with the phone itself.
Samsung has an answer for what went wrong with the Galaxy Note 7, but it may not be a very satisfying one.
After months of investigating, Samsung is pinning all the blame on two separate battery flaws, insisting nothing was wrong with the phone itself.
For those who have been living under a rock — and not taken any flights in the last four months — a significant number of Samsung Galaxy Note 7 phones overheated and caught fire, prompting two recalls and the eventual discontinuation of Samsung’s highest-end phone.
“It was a very painful period, but in a couple of months we learned a lot,” Samsung mobile head DJ Koh told Recode in an interview at Samsung’s Mountain View, Calif., offices.
Samsung said its investigation, which involved 700 dedicated staff testing 200,000 phones and 30,000 additional batteries, was also validated by similar findings by the three outside firms it brought in to investigate (UL, Exponent and Germany’s TUV Rheinland).
In response to its findings, Samsung is adding several steps to its testing processes for the lithium-ion batteries it uses and forming a battery advisory board.